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Publicado por Wiley & Sons, Incorporated, John, 2001
ISBN 10: 0471496065ISBN 13: 9780471496069
Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
Libro
Condición: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
Publicado por John Wiley & Sons 07/02/2001, 2001
ISBN 10: 0471496065ISBN 13: 9780471496069
Librería: AwesomeBooks, Wallingford, Reino Unido
Libro
Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .
Publicado por John Wiley & Sons 07/02/2001, 2001
ISBN 10: 0471496065ISBN 13: 9780471496069
Librería: Bahamut Media, Reading, Reino Unido
Libro
Condición: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.
Publicado por John Wiley & Sons Inc, Somerset, New Jersey, U.S.A., 2001
ISBN 10: 0471496065ISBN 13: 9780471496069
Librería: ! Turtle Creek Books !, Mississauga, ON, Canada
Libro Original o primera edición
Hardcover. Condición: As New. Estado de la sobrecubierta: As New. First Edition. Lovely crisp clean hardcover 1st edition. Minor shelfwear otherwise appears unread. From the publisher:"When a firm's employees convey a brand's essence in everything they do on its behalf for its customers and other stakeholders, they can improve significantly their success in the market place. At the same time they can make the world a better place for themselves and their customers. The customer's perception of the quality of service received in a given situation is almost entirely a function of their pre-existing expectations created by the brand. Perceived brand performance depends, to a large degree, on whether these expectations were, or were not, satisfied as a result of a customer's interaction with employees in the delivery of the product of the service. Hamish Pringle and William Gordon show how an oragnisation can ensure a holistic delivery of the brand. The authors have put together a solid framework that allows companies to move beyond the traditional mode of "command and control" into a new management space, that of "self-confident" organisation. Their framework allows top management to evaluate their customers' expectations of their brand and to set about creating a branded service culture that consistently exceeds them. The aim of the process is to develop a reputation for an organisation's brand that will generate customer loyalty, recruit new users, and significantly increase profitability. This book shows how a sales force, a call centre, a shop floor, a management team and an entire boardroom can be enlisted for the benefit of the brand and the company.".
Publicado por Wiley, 2001
ISBN 10: 0471496065ISBN 13: 9780471496069
Librería: Poverty Hill Books, Mt. Prospect, IL, Estados Unidos de America
Libro
Hardcover. Condición: New. HARDCOVER, BRAND NEW, Perfect Shape, No Black Remainder Mark,Fast Shipping With Online Tracking, International Orders shipped Global Priority Air Mail, All orders handled with care and shipped promptly in secure packaging, we ship Mon-Sat and send shipment confirmation emails. Our customer service is friendly, we answer emails fast, accept returns and work hard to deliver 100% Customer Satisfaction!.
Publicado por Wiley & Sons, Incorporated, John, 2009
ISBN 10: 0470856106ISBN 13: 9780470856109
Librería: Better World Books Ltd, Dunfermline, Reino Unido
Libro
Condición: Good. Ships from the UK. Used book that is in clean, average condition without any missing pages.
Publicado por Wiley & Sons, Incorporated, John, 2001
ISBN 10: 0471496065ISBN 13: 9780471496069
Librería: Better World Books Ltd, Dunfermline, Reino Unido
Libro
Condición: Very Good. Ships from the UK. Used book that is in excellent condition. May show signs of wear or have minor defects.
Publicado por John Wiley and Sons, 2001
ISBN 10: 0471496065ISBN 13: 9780471496069
Librería: BoundlessBookstore, Wallingford, Reino Unido
Libro
Condición: Good. VG condition book with dust jacket. DJ is clean, has fresh colours and has little wear to edges. Book has clean and bright contents.
Publicado por John Wiley & Sons, 2001
ISBN 10: 0471496065ISBN 13: 9780471496069
Librería: Ammareal, Morangis, Francia
Libro
Hardcover. Condición: Bon. Ancien livre de bibliothèque. Jaquette abîmée. Edition 2001. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Damaged dust jacket. Edition 2001. Ammareal gives back up to 15% of this item's net price to charity organizations.
Publicado por Wiley-VCH, 2002
Librería: Antiquariat Bücher und Mehr, Northeim, Alemania
Pappband mit Schutzumschlag, Gr.-8°, XIX, 355 S. Die ersten Bll. Gering feuchtigkeitsgewellt, gutes sauberes Exemplar. ISBN 3527500146. 800 gr.
Publicado por Wiley, 2003
ISBN 10: 0470856106ISBN 13: 9780470856109
Librería: booksXpress, Bayonne, NJ, Estados Unidos de America
Libro Impresión bajo demanda
Soft Cover. Condición: new. This item is printed on demand.
Publicado por John Wiley & Sons, 2003
ISBN 10: 0470856106ISBN 13: 9780470856109
Librería: Books Puddle, New York, NY, Estados Unidos de America
Libro
Condición: New. pp. 336.
Publicado por John Wiley & Sons, Chichester, 2001
ISBN 10: 0471496065ISBN 13: 9780471496069
Librería: Klondyke, Almere, Holanda
Libro
Condición: Good.
Publicado por Wiley, Weinheim, 2002
ISBN 10: 3527500146ISBN 13: 9783527500147
Librería: mneme, Kirchheim, Alemania
Libro
Hardcover. Condición: Sehr gut. 355(1) S, OPpbd, neuwertig, erscheint unbenutzt.
Publicado por John Wiley & Sons, 2003
ISBN 10: 0470856106ISBN 13: 9780470856109
Librería: Majestic Books, Hounslow, Reino Unido
Libro
Condición: New. pp. 336.
Publicado por Wiley, West Sussex, 2001
Librería: Ken Saunders, Stirling, ON, Canada
charts Ilustrador. very good in very good dust jacket.
Publicado por John Wiley & Sons, 2001
ISBN 10: 0471496065ISBN 13: 9780471496069
Librería: Antiquariat Buchkauz, Herzogenburg, Austria
Libro
8° , Hardcover/Pappeinband. Condición: Gut. First Edition, EA,. 314 pages, dustjacket, fine condition, (language: english) Sprache: Englisch Gewicht in Gramm: 605.
Publicado por John Wiley and Sons Ltd, 2003
ISBN 10: 0470856106ISBN 13: 9780470856109
Librería: Revaluation Books, Exeter, Reino Unido
Libro
Paperback. Condición: Brand New. new edition. 334 pages. 8.90x6.10x0.91 inches. In Stock.
Publicado por John Wiley & Sons Ltd, London, 2001
ISBN 10: 0471496065ISBN 13: 9780471496069
Librería: CURIO, Grimsby, N. E. Lincolnshire, Reino Unido
Libro Original o primera edición
Hardcover. Condición: Very Good. Estado de la sobrecubierta: Very Good. 1st Edition. First Edition / First Print. Hardback copy in black boards with silver gilt lettering to spine. Unclipped dustjacket in new removable protective clear sleeve. 314pp. Not library copy, no inscriptions. (16/7).
Publicado por Wiley-VCH, 2002
ISBN 10: 3527500146ISBN 13: 9783527500147
Librería: Modernes Antiquariat an der Kyll, Lissendorf, Alemania
Libro
Condición: Wie neu. 356 Seiten minimale Lagerspuren am Buch, Inhalt einwandfrei und ungelesen 136531 Sprache: Deutsch Gewicht in Gramm: 860 17,4 x 2,2 x 24,6 cm, Gebundene Ausgabe.
Publicado por Wiley-VCH, 2002
ISBN 10: 3527500146ISBN 13: 9783527500147
Librería: Modernes Antiquariat an der Kyll, Lissendorf, Alemania
Libro
Condición: Neu. 356 Seiten neu, noch in Schutzfolie, Versand spätestens am nächsten Werktag 137566,136433 Sprache: Deutsch Gewicht in Gramm: 865 17,4 x 2,2 x 24,6 cm, Gebundene Ausgabe.
Librería: LibreriaElcosteño, Ciudad de Buenos Aires, BA, Argentina
Tapa Blanda. Condición: Bien. IMAGENES: En caso que no exista imagen de tapa. no dude en solicitarla. Ejemplar Usado, puede (o no) contener signos de uso como firma, anotaciones o subrayados, consultenos para mayor informacion del estado.